Read the FAQ page at Online Casino Prestige for online casino answers

The FAQ section is where you will find all the relevant instructions and information which will assist you throughout your gambling sessions. Here you will be able to take it step by step and enjoy a comprehensive resource regarding downloading the software, the preferable available payment methods and what type of bonuses are offered. Any question you have, you will find the answer here Technical Set up

We recommend a Pentium 400 MHz with a minimum of 25 MB available on your hard drive and 128 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software will not work if a firewall is installed.

Security and Privacy

When you register as a guest, we will require your first name, last name , full postal address, your daytime phone number, email address and date of birth. This will allow you to play for real money in our full multiplayer environment. To play for fun in our full multiplayer environment casino, we only require first name, last name and e-mail address

This information also allows us to keep a user profile so that we may customize preferences for each specific user at a future time through our personal pages.

Processing any transactions undertaken by you

Internal administration and analysis of your activity on our site and in our casino to provide you with a better service

Informing you about our products and services you may find interesting

Verifying compliance with regulatory requirements

How carefully does Online Casino Prestige protect my personal data?

Your personal data is contained behind secured networks and is only accessible to a limited number of employees with special access rights. Financial and sensitive transactions can be carried out on our secure server. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology.

Eligibility

In some countries, it is legal to gamble on the Internet. In other countries, it is not. You must abide by the laws that apply in your country. It is the responsibility of each individual customer to ensure that they comply completely with their own local, national or state laws concerning betting, prior to them registering with Online Casino Prestige, or before placing a bet. However the management has decided to forbid access to our gaming establishment players coming from a small number of countries. To find out if your country is invalid, please ask our support service.

Online Casino Prestige uses cookies: bits of electronic information that a web site can transfer to a visitor's hard drive to help tailor and keep records of his or her visit to the site. Most web browsers can be configured to reject cookies or notify you whenever you are sent one. Even without accepting cookies, you can still access most of the features on the Online Casino Prestige site.

Cashier

In order to make a deposit you must first download the online casino software. For a complete step-by-step instructions on downloading and installing Online Casino Prestige, go to the "Getting started" section. You then need to open your real money account. After you receive you real-money username and password, you are ready to make a deposit into your online casino account.

Enter your real username and password in the Login window.

Select "Cashier" from the upper-right corner of the lobby followed by pressing the "Deposit" button.

Select you desired deposit method.

While credit cards have traditionally been the favored method for funding casino accounts, new limitations being imposed by Credit Card companies are making it increasingly difficult for players to continue funding their accounts. There are, however, excellent alternatives like: NETeller, Insta Cash, Moneybookers, FirePay, Citadel, OnDemandFunds, Central Coin, 900Pay, EcoCard, PaysafeCard, UseMyBank, Maestro/Switch Card, INSTADEBIT, Wire Transfer or Bank Draft. All of these deposit methods are accompanied by a special bonus from Online Casino Prestige.

Most of our deposit methods are instant. Wire Transfer deposits take 2 - 5 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer. Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit depends on regular world wide mail and may vary according to your location and/or other factors.

To withdraw money from your account go to Cashier and select the "withdrawal" button. You can choose to withdraw using any of our cash out methods: NETelller, Instacash, Moneybookers, Click2Pay, Central Coin, EcoCard, InstaDebit, or Firepay accounts, or by sending a Bank Draft Express. Other withdrawal methods include: Wire Transfer (direct bank account transfer), Bank Draft (cashier's check). Please note that due to new Visa and Master Card regulations, we can no longer issue credits for previous MasterCard and Visa deposits. Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address has been changed, please contact our Customer Service department at support@prestigecasino.com. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdrawals.

If you select Wire transfer as the preferred method for withdrawal, you will be asked to fill in your bank account details. There are no charges imposed on Wire transfer withdrawals.

You can track the status of your withdrawal requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.

Once you make a withdrawal, your withdrawal request is pending to be processed by our financial department in Antigua. By entering the "Pending withdrawals" screen in the "Withdraw" section in the cashier you can view all your withdrawal requests that are waiting to be processed. Generally no withdrawal request will be processed for four business days after making the request. Until a withdrawal transaction has been processed, you can cancel it and return the amount back to your casino account, so that you can continue playing.

All withdrawal requests awaiting to be processed show up in the "pending withdrawals" screen in the "withdrawal" section in Cashier, for about four business days from your initial withdrawal request date. You can cancel withdrawal requests as long as they show up in the "pending Withdrawals" screen, and return the requested amount back to your casino account, so you can go ahead and play.

The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdrawals and deposit requests.